Privacy Policy

Last updated: 1st April 2026

VOOR Architectural Design Ltd respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, contact us, enquire about our services, or otherwise interact with us.

1. Who we are

VOOR Architectural Design Ltd is the controller responsible for your personal data.

Company name: VOOR Architectural Design Ltd
Company number: 13450630
Email: admin@voorarchitecture.co.uk
Phone: 01775 668835

Registered office: 3B Red Lion Street, Spalding, England, PE11 1SX

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.

2. The personal data we collect

We may collect, use, store, and transfer the following personal data:

identity data, such as your name
contact data, such as your email address, phone number, postal address, and company details
enquiry data, such as the contents of messages you send to us through our website, email, or other communication channels
project and client data, such as information required to discuss, price, manage, and deliver services
technical data, such as IP address, browser type, device information, operating system, and usage information
marketing and communications data, such as your preferences in receiving marketing from us

We do not generally seek to collect special category personal data through our website. Please do not send sensitive personal data through the website contact form unless it is genuinely necessary and specifically requested.

3. How we collect your personal data

We collect personal data in the following ways:

when you complete a contact form on our website
when you contact us by email, phone, or other direct communication
when you enquire about our services or ask us to provide a proposal
when you become a client, consultant, supplier, or business contact
automatically, through cookies and similar technologies used on our website

4. How we use your personal data

We use personal data only where we have a lawful basis to do so.

Depending on the situation, we may use your personal data to:

respond to enquiries and communicate with you
take steps at your request before entering into a contract
provide architectural, design, consultancy, and related services
manage client relationships and project administration
maintain internal records and business operations
improve our website, systems, and services
comply with legal, regulatory, insurance, accounting, and professional obligations
send marketing communications where you have asked to receive them, or where we are otherwise permitted to do so by law

5. Lawful bases for processing

We may rely on one or more of the following lawful bases:

contract, where processing is necessary to enter into or perform a contract with you
legitimate interests, where processing is necessary for the legitimate interests of our business and those interests are not overridden by your rights and freedoms
legal obligation, where we need to process your data to comply with a legal or regulatory duty
consent, where you have given clear permission for a specific use of your personal data, such as certain marketing activities

Where we rely on consent, you may withdraw it at any time. This will not affect the lawfulness of processing carried out before withdrawal. ICO guidance requires organisations to identify and explain their lawful basis in the privacy notice, and not every use of personal data requires consent.

6. Cookies and website technologies

Our website is hosted on Wix Studio / Wix. Wix sites use cookies and similar technologies for core site functions, security, and platform operation. If non-essential analytics, marketing, or functional tools are enabled on the site, these should only be placed or activated where required consent has been obtained through the site’s cookie banner.

Cookies may be used to:

keep the website secure
remember settings and preferences
understand how visitors use the website
improve website performance and user experience

You can usually control cookies through your browser settings. Where a cookie banner is available on our site, you can also manage your preferences there.

7. Disclosure of your personal data

We may share personal data where necessary with:

website hosting and technology providers, including Wix
IT, communications, and cloud service providers
professional advisers, such as accountants, insurers, and legal advisers
consultants, contractors, and project partners where relevant to the services we provide
regulators, authorities, courts, or law enforcement where required by law
payment, banking, or finance providers where relevant

We require third parties acting on our behalf to respect the security of personal data and to process it lawfully.

8. International transfers

Because our website uses Wix and related service providers, personal data may be stored or processed outside the UK. Wix states that visitor data may be processed through Wix entities and sub-processors in multiple jurisdictions, and that cross-border transfers are handled using applicable safeguards, including approved transfer mechanisms where required.

9. How long we keep your personal data

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, regulatory, tax, insurance, accounting, and professional requirements.

As a general guide:

website enquiries may be retained for up to 24 months
client and project records may be retained for up to 6 years after the end of the project or business relationship, and longer where necessary for legal or contractual reasons
marketing records are kept until you unsubscribe, withdraw consent, or we decide they are no longer needed
technical and analytics data is retained in line with platform and tool settings

Where retention periods need to be longer because of a live dispute, claim, regulatory issue, or ongoing project history, we may keep the data for longer.

10. Data security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, loss, or destruction. Access to personal data is limited to those who have a legitimate business need to know it.

No website, platform, or method of electronic transmission is completely secure. We therefore cannot guarantee absolute security, but we do take data protection seriously and work to reduce risk appropriately.

11. Your data protection rights

Depending on the circumstances, you may have the right to:

request access to your personal data
request correction of inaccurate or incomplete personal data
request erasure of your personal data
object to processing based on legitimate interests
request restriction of processing
request transfer of your personal data to you or another party
withdraw consent where we rely on consent

If you want to exercise any of these rights, contact us using the details in this policy.

12. Third-party links

Our website may contain links to third-party websites, platforms, or social media services. If you follow those links, those third parties will have their own privacy policies and practices. We are not responsible for the privacy practices of third-party websites.

13. Complaints

If you have concerns about how we use your personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection issues. ICO guidance says your privacy notice should tell people how they can complain if they are concerned about the way their data is used.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.